Shipping costs

We offer flat rate shipping for domestic orders and discounted flat rate shipping for qualifying international orders. 

Shipping and processing times

Once your order is placed, processing will take around 5 business days. Regular shipping times for domestic orders is 5-7 business days, but can be delayed if the courier is experiencing a surge of packages.

International shipping usually takes around 14-17 business days. We ship to most countries, but if we are unable to process your order we will notify you and offer a full refund. 

If you have not received your order after 30 days, please file a missing package report using the tracking details provided. 

Customs, duties, and taxes

Please note that there may be additional fees charged to the customer for international orders. PLY Studios is not responsible for any duties, taxes, tariffs, or customs/processing fees charged to customers. Please note customers are responsible for any customs charge and refunds will not be provided for declined or abandoned packages.


PLY Studios is not liable for any products that are damaged or lost during shipping. Please reach out to info.plystudios(at) for further assistance if needed.

Incorrect shipping address

Please double check your shipping address before placing an order. If the shipping address is incorrect and the package was delivered to the address on the order, we are not responsible for the replacement of the order. We are not responsible for the payment of any fees that are associated to interception of packages or resending.